Software Installation and Administrative Functions
As a managed client, restrictions may be in place that prohibit the installation of unapproved or non-reviewed applications.
Should you have a need to install a piece of software or perform an administrative function, you can email help@theitexperience.com for assistance however we also provide an option for our team immediately review the change being requested and approve/deny as needed. - To allow our team to review an application or administrative function, proceed with the installation or admin function as normal.
- You will be prompted with a window alerting you to the software you are trying to run:

- If the application displayed is correct, select "Yes"
- A second window is then displayed with a 90 second countdown.

- Our team will review the administrative function and if appropriate, approve the change.
- Follow the remaining instructions displayed to complete your administrative function.
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