Remote Access Platform - ConnectWise Control

If you or your company subscribe to our remote access platform, you will be provided the ability to access your office computer from any computer once your account is provisioned.

To access your computer remotely:

1. Visit https://remote.theitexperience.com from your preferred web browser.
   
2. Login with the username and temporary password that were provided in your welcome email.
   
3. Upon first login, you will be prompted to change your temporary password.
   
1. Please be sure to store your password in a safe place.
4. Prior to logging in, a "one-time password" will be sent to your registered email address to validate your login. Enter the one-time code you received via email into the portal to gain access to your system.
   
• To ensure your account remains secure, you will be required to enter a "one-time" passcode upon every portal login.
  
• Your registered email address is normally your company/business email address.
5. Locate your computer and double click on it to begin the session.
   
1. Your computer name will be shared with you in your welcome email.
6. You will be prompted to download an application that will allow you to remotely connect to your office computer. Install the application as normal and accept any prompts for access that are displayed.
   
7. You may receive prompts to "Open ScreenConnect Client" this is by design and part of the installation process. You are OK to "Open ScreenConnect Client" by selecting "Yes/Allow/Ok"
   

Maximize Screen:

Once connected, you will be able to maximize the screen to fill your local computer available screen space.

1. Connect to your remote workstation
   
2. Select the "Maximize" button on the top right of the connection window.
   

Screen Resolution:

Once connected, you will be able to adjust your screen resolution to match that of your local computer.

1. From the host client toolbar, select the View menu.
   
2. In the upper right corner, click on the monitor resolution icon.
   
3. Pick from the available resolutions. Once you have made your choice, the resolution will change, and the monitor resolution change will persist after you disconnect from your session.

For connection issues or support, please email help@theitexperience.com

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