Getting Remote Support
In order to remotely access your computer, please follow the below instructions:
- Click on the following link - https://theitexperience.com/helpme/
- Select "Start a new session"
- Enter in your name and select "Start Session"
Follow the on-screen instructions to complete the installation.
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FAQs for Managed Clients
Some of our most frequently asked questions regarding our support procedures for our managed clients can be found on our website.Locating your Computer Service Tag
The below instructions will show where to locate your system service tag (svc tag) on all desktop and laptop computers provided and sold by The I.T. Experience. Service Tags are a seven alphanumeric code with the Express Service Code being a 10 to 11 ...Network Authentication - Network Password Sync
To ensure your network remains protected, you may be prompted to enter your computer password (credentials) to authenticate with your company network. The notification is generated when the system detects your computer has not fully synced with the ...