No Internet Access

No Internet Access

In some instance Windows update can "break" internet access.  Follow the below procedures beginning with step 1 to repair your internet connection:

Step 1: Manually Reset Network Settings

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.

2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:

  • Type netsh winsock reset and press Enter.
  • Type netsh int ip reset and press Enter.
  • Type ipconfig /release and press Enter.
  • Type ipconfig /renew and press Enter.
  • Type ipconfig /flushdns and press Enter.
  • Reboot your computer.
If for any reason Step 1 does not resolve your issue, proceed to step 2.

Step 2: Network Reset
  1. Select the Start  button, then select Settings  > Network & Internet  > Status > Network reset.
  2. On the Network reset screen, select Reset now > Yes to confirm.

    Wait for your PC to restart, and see if that fixes the problem.


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