Computer & Network Password Resets
To maintain system security and reduce the risk of unauthorized access, the business enforces a password expiration policy of 120 days for computer sign-in credentials.
To better support users and reduce friction, a simple, on-screen prompt will automatically appear on your device when you are scheduled to change your password. This prompt will guide you through the password update process.
This policy applies to all managed company devices.
What Is Changing
Computer/network passwords expire every 120 days.
A password reset prompt will appear on your managed company device when your password is nearing expiration or expired
Password changes must be completed when this prompt appears to avoid access disruption.
What the Password Reset Affects
Applies only to your computer/network sign-in password.
Does not change:
Microsoft 365 passwords
Email passwords
VPN, application, or other system credentials
If additional passwords require updates, those will be communicated separately.
Password Requirements
When setting a new password, it must meet all of the following criteria:
Minimum of 12 characters
Includes:
Uppercase letters
Lowercase letters
Numbers
Special characters (for example:
! @ # $)
Cannot match any previously used passwords
How to Change Your Password
When the password expiration prompt appears, review the message.
An example of the prompt you will receive is below:
Enter your current password.
Create and confirm your new password following the requirements above.
Select Change Password to complete the process.
You may select "Remind Me Later" temporarily; however, the password must be changed before expiration to maintain access. This reminder will continue to appear every 15 minutes on your device until the password reset is completed.
What Happens If the Password Is Not Updated
You may lose the ability to sign in to your computer.
Access restoration may require assistance from IT support.
Completing the update when prompted prevents unnecessary delays or interruptions.
Need Help
- If you are experiencing issues after resetting your password, please restart your computer.
- If after restarting your computer you are still experiencing system issues or have questions about this policy, email help@theitexperience.com
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